According to a new study from research firm Gartner, Inc.'s Executive Programs, CIOs will once again be asked to do more with less in 2012. The 2012 Gartner CIO Agenda surveyed 2,335 CIOs, totaling more than $300 billion in CIO IT budgets across 37 industries in 45 countries.

IT organizations will have to deliver on multiple priorities without an increase in their IT budget, as CIO IT budgets are expected to be flat, increasing just 0.5 percent, with declining IT budgets in North America and Europe, according to the survey.

Additionally, the survey reveals that CIOs see tools such as analytics, business intelligence, mobility, cloud and social networking as a means to efficiently execute on their 2012 goals and objectives.

Many CIOs noted that changing the customer experience is a main priority for IT departments in 2012. 

"Technology's role in the enterprise is increasing. This does not mean, however, that the role of the IT organization is increasing," said Mark McDonald, VP for Gartner Executive Programs. "CIOs concentrating on IT as a force of operational automation, integration and control are losing ground to executives who see technology as a business amplifier and source of innovation. Effective leaders use technology, which includes IT, to strengthen the customer experience and eliminate costly internal distortions. They are using technology to 'amplify' the enterprise."

Below are some of the survey's key findings:

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